Please note that these terms and conditions may change at any time without prior notice. It is your responsibility to review these terms periodically.
An initial non-refundable consultancy fee of ₹1000 is required to schedule a meeting with our team. This fee is adjustable against future service charges if a project agreement is reached. If no services are rendered, the fee will be refunded six months after payment. A project proposal outlining scope, timelines, and payment terms will be provided upon mutual agreement. 15-50% of the total project cost is payable upfront via our designated payment partners, with the remaining balance due in installments before project completion.
We accept payments via our payment partners, bank transfers, and checks. A 0.8-2% discount may apply to check payments. We do not store sensitive credit card information and are PCI DSS compliant. Late payments incur a fee (specified in the proposal), and projects with outstanding payments for over a month will be terminated. The consultancy fee is refundable only if no services are rendered, after six months. No refunds are issued once a project commences and services are delivered as agreed. Disputed payments or chargebacks are subject to legal action. We store only the account number and IFSC code for refund processing.
A 15% surcharge applies to project costs for client-caused delays exceeding 10 days. Conversely, we'll apply a 15% discount for delays caused by our team. Costs for cloud computing, databases, ads, and other third-party services are separate and the client's responsibility unless stated otherwise. Discounts don't apply to these costs.
Project data is stored on secure AWS servers for 30 days post-completion/inactivity, then deleted. Data handling thereafter is AWS's responsibility. Data is encrypted where possible and never shared with third parties. We may offer physical meetings in Kolkata or Delhi (client covers travel costs for Delhi meetings).
We are currently not GST registered, so we cannot provide GST invoices or input tax credit. We provide invoices and project plans on our company letterhead. Contact details will be provided upon project initiation. These terms are subject to change. The latest version is always available on karanprasad.com.